Shipping:

How are Soaptopia items shipped?
We currently use USPS Priority Mail and Express Mail (both domestic and inernational). We have found these rates to be the least expensive, most reliable, quickest to ship.

Why do the shipping options change?
We are constantly looking for the lowest priced shipping options for our customers. We are still working on implementing a shipping system that will benefit all of our customers. Additionally, we will run promotional shipping, like flat rate or free shipping on certain orders.


Gift Wrapping:

Does Soaptopia gift wrap?  Is it free?
Every Internet order is wrapped the Soaptopian natural style in a recycled cardboard box with natural nesting fibers. If an item under the Gift Boxes is selected, that item will be wrapped separately. All of our gift wrapping is $1.50 per order.


Can I send a note card with my order?
Yes! We have included "Add a Note Card" on all the
Gift Packs.  For customized orders, just let us know when you place the order by contacting us with your request and we can include a note card(s) per your request.

 

Wholesale Inquiries:

I would like to find out about Wholesale rates as I have a store or internet business. What do I do?
Simply contact us 
and we will get in touch with you within one business day.

 

Coupon Codes/Discounts:

Are there shipping discounts?  
Yes. For orders over $50, no code needed - discount will automatically apply at checkout.

Where do I find coupon codes?

The best place to find the best coupon codes is in the email communications that we send out regularly to our customers that have signed up. (
Sign up at the bottom of our homepage for newsletters, events, and promotions.)

What if the coupon code doesn't work or only works partially?
Sometimes coupon codes might not work as they are set up and might not include items they should.  In these cases,  we would appreciate if if you could contact us and let us know the problem and we will refund any discrepancy to you credit card charged.

Can I use multiple coupon codes?
We currently offer only one coupon code per customer per order.  So if you have to choose which offer is better for you.

Why do the shipping options change?
We are constantly looking for the lowest priced shipping options for our customers.  We are still working on implementing a shipping system that will benefit all of our customers.

Store:

Where is your store location, are there more than one?
We currently have one store location at 12228 1/2 Venice Blvd. in Mar Vista, CA.  We have been in business at this location since December 2004.

Customer Service:

When can we call and actually speak with someone?
Our business hours are Monday-Friday 8am-5pm (PST) and our phone is 310-398-8333. During nonbusiness hours, you can leave a message or
contact us by email.